Question 1

What is really included in the price?

Accepted Answer

Your subscription covers the platform day to day: hosting for your guest site (or widgets depending on the plan), updates, security certificate, maintenance and support. No separate hosting invoice or perpetual setup quote.

Question 2

Are there setup fees or a long quote?

Accepted Answer

No. The price you see is the price. Create an account without a card, configure at your pace, then subscribe when you are ready to take bookings. No twelve-page quote to get started.

Question 3

Is a custom domain included?

Accepted Answer

On annual billing, a custom domain can be included depending on the plan. On monthly billing, the domain is billed separately if you need one. Activating a custom domain requires a subscription. Details appear at checkout.

Question 4

Is there a free trial?

Accepted Answer

Yes, with no time limit. Configure the cockpit, site and public preview (subdomain) for free, without a card. Subscription starts when you want to go live: custom domain, bookings, guest assistant and Airbnb / Booking sync.

Question 5

Can I change plans later?

Accepted Answer

Yes. Upgrades apply immediately (with prorated billing). Downgrades take effect at the end of your current period, without a partial refund.

Question 6

What is the difference between Pro and Integration?

Accepted Answer

Pro includes your guest website, built in the cockpit. Integration is for hosts who keep their current site: booking widgets, Airbnb / Booking sync, guest assistant and pricing help, without building a new site.

Question 7

Where do guest payments go?

Accepted Answer

To your Stripe account. Guests pay you. The platform subscription is billed separately from stay payments.

Question 8

Do I own my content and data?

Accepted Answer

Yes. Your texts, photos and property information remain yours. You can export or cancel under the terms of use.

Question 9

What happens if I cancel?

Accepted Answer

You manage the subscription from the cockpit. After the paid period ends, go-live features stop. Your data is handled under the retention policy. A long-inactive configuration account may be purged after a long idle period.

Question 10

How long to go live?

Accepted Answer

Configure your property, rooms and site as much as you need in preview. Once you subscribe, you can open the domain, bookings and calendar sync. Often a few days is enough, depending on how quickly you prepare photos and copy.

Question 11

Do I need technical skills?

Accepted Answer

No. The cockpit is built for hosts: no WordPress to maintain, no server to run. Our team handles the infrastructure.

Question 12

Do you guarantee a number of bookings?

Accepted Answer

No, and be wary of anyone who promises otherwise. We maximise your chances with a site and booking flow built for direct stays. Results depend on your market, rates and offer.

Frequently asked questions

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